RepairClinic.com®
is the online source for home appliance parts and accessories dedicated
to providing consumers with a complete solution for obtaining the parts,
information and expert advice they need to fix their own appliances. The
company, founded in March 1999, applies the latest in Internet, e-commerce
and warehouse technology to the traditional market of appliance repair
parts. Do-it-yourself consumers now have a reliable source that offers
competitive pricing, expedited delivery, and helpful information in the
most convenient and cost-effective way, via the Internet.
The web site, www.repairclinic.com, offers an array of convenient features such as an easy-to-use parts locator, helpful tips for repairing appliances and exceptional customer service. Parts can be ordered 24 hours a day, seven days a week and with its extensive inventory for all major brands of appliances, RepairClinic.com can
promise next business day delivery for most parts. An additional 500,000 plus parts can be special ordered, typically adding only a few days to the shipping and handling process. The site is easily navigated and provides consumers with the custom services necessary to make their experience quick and easy.
RepairClinic.com has created a web site and supporting customer services to enable it to become the preferred online distributor of appliance parts and repair advice. Traditional methods of obtaining appliance parts and advice are significantly more intimidating, expensive, and inconvenient. RepairClinic.com puts the control in the customers' hands, making appliance repair more convenient and cost-effective.
The do-it-yourself consumer market is rapidly growing with major home improvement retailers reporting substantial sales growth. Annual sales of the appliance parts industry are approximately $400 million. According to National Home Center News, a home improvement trade publication, more than 13 percent of homeowners are already looking to the Internet for help and information on home improvement. Currently, there is limited Web presence by appliance parts distributors and dealers, making RepairClinic.com a valuable tool for consumers.
Consumer adoption of e-commerce will continue to accelerate, according to Forrester Research Inc., as 7 million Internet users make their first online purchases this year. With more than 17 million households shopping online by year-end, Business 2.0, a high-tech business publication, reports that business to consumer e-commerce is expected to grow to between $98 - $152 billion by 2003.
RepairClinic.com management believes the growth of the do-it-yourself consumer market for home appliance repair is fueled by frustrations associated with appliance-related repairs. Rising repair technician costs, inconvenience, and often poor customer service are all at the root of the problem. RepairClinic.com is a pioneer in offering consumers convenient online sales and overnight delivery, as well as online diagnostic assistance, part identification and repair advice in a timely and cost-effective manner.
RepairClinic.com views the Internet as an alternative distribution channel and part of the multi-channeled appliance part distribution network. Working to remain on the cutting edge of technology, RepairClinic.com depends on internal technical development for flexibility in e-commerce customization, database design, state-of-the-art distribution system, and Web site design.
The Web site offers custom service options for consumers to quickly navigate
to the information they need to fix their own appliances. PartDetective®,
a user-friendly search capability, helps consumers
find the exact part they need by asking several simple questions, then
providing a list of relevant parts along with a photo for visual verification.
Additionally, consumers can obtain helpful information such as troubleshooting,
maintenance tips and expert advice from the RepairGuru®. This feature
also offers answers to common appliance questions, information on how
appliances work, maintenance tips, an appliance forum and the option to
email the RepairGuru for more information.
RepairClinic.com serves the growing do-it-yourself consumer market by providing them with a convenient and cost-effective alternative to traditional means of appliance repair. Faced with the rising repair
versus replacement cost ratio and the often poor customer service and inconveniences of traditional repair businesses, more and more consumers are turning to the Internet for repair information and taking control of the process of home appliance repair. RepairClinic.com is the complete solution offering excellent customer service, helpful information, and fast delivery-saving consumers time and hassle.
