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Canton, MI - December 7, 2006 - In 1999, Chris Hall, at
the time a self-employed appliance repair technician, wondered
how the internet could be applied to fixing home appliances. "I
was watching dot-com companies sprout like mushrooms when it struck
me that the Web could be a great way to deliver appliance repair
expertise and appliance parts direct to consumers," recalls
Hall.
He
turned to long-time acquaintance Larry Beach, who had significant
success with business start-ups. The two developed and refined
the business plan for what is now RepairClinic.com (www.repairclinic.com),
the national go-to destination for consumers who have troublesome
appliances.
Now,
some seven years later, Hall and Beach, president and CEO, respectively,
of RepairClinic.com, are celebrating the arrival of the company's
millionth customer. With them are the leadership staff who joined
at the company's inception: Jeff Holtzman, CIO; Kim Messer, VP
of distribution; Mike Pierson, CFO; and John Sowden, VP of purchasing
and technical services.
"Our
entire staff was there in October 1999 to personally hand the
first package to the delivery guy. Today, we have as many as 20
people packing orders, which we ship by the truckload daily,"
says Hall.
To
celebrate the milestone, RepairClinic.com has randomly drawn three
names from among its million customers; each will be sent $1,000
toward the Frigidaire appliance of their choice. Also, beginning
today, the first 500 customers who make a purchase online during
December will receive 20% off all parts and accessories. Local
customers will get special treatment: the first 500 customers
to pick up their order at the RepairClinic.com retail store will
receive their choice of a 6-in-1 screwdriver or a RepairClinic.com
hat.
Poised for future growth
RepairClinic.com has seen huge growth
in its online traffic; the company now helps more than 40,000
people each month. In 2004, the company moved to its new 72,000
square foot headquarters in Canton, Michigan, and currently employs
nearly 100 people.
RepairClinic.com's
customers are clearly happy with the service they're getting.
"A substantial number of our orders each day come from existing
customers," says Hall. "And we feel there's more room
for growth. One million customers is nearly 1 out of every
100
households in America - we're working on reaching the other 99.
Tell your friends and family!"
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