RepairClinic.com® makes fixing things easy for millions of people. We’re North America’s most popular, trusted online store for replacement parts and free repair help for major household appliances, outdoor power equipment, HVAC equipment, water heaters and vacuum cleaners.
Since our founding in 1999, more than 2,800,000 people have made RepairClinic purchases. One million parts for 150 brands are stocked at our 86,000-square-foot headquarters in Canton, Michigan. Our free repair resources including a simple-to-navigate online system including model-specific troubleshooting, general how-it-works information and more than 700 how-to videos empower people to fix stuff on their own. Our free videos are viewed more than 20,000 times a day.
Do-it-yourselfers appreciate our no-hassle 365 Days. Period.® return policy. Customers can return any part or product for any reason within 365 days of placing the order to receive an exchange or refund. This industry-leading policy covers every part including electrically installed, electronic, special order and out-of- stock parts. Also, in-stock parts are guaranteed to ship the same business day.
Customer Care representatives, based at our headquarters, are available to help customers from 7 a.m. to midnight ET every day by phone or live chat. A bilingual team is available to help customers who speak Spanish. Customer service-related information is available on our Customer Service page.
“We do what we say” is our motto which reflects our culture, core values and business model. Our policies reflect our customer care philosophy and our authenticity. Our truly no-hassle 365-day return policy, real-time inventory (if we say it’s in stock, it is), same-day shipping guarantee and helpful customer care staff are among several qualities that customers cite as reasons they trust, respect and choose us.
Because we do what we say we’ve earned an A+ rating from the Better Business Bureau as well as thousands of five-star ratings from customers on consumer websites.
RepairClinic has long been recognized by media as a go-to source for expert advice related to appliances and outdoor power equipment. Consumer Reports, Popular Mechanics, HGTV magazine, This Old House, Woman’s Day and The Family Handyman are among the publications that often feature our tips and advice.
Visit our blog, Media.RepairClinc.com, for money-saving home and yard care tips as well as appliance and outdoor power equipment safety, care and repair advice.
Not all of RepairClinic’s 2,500,000 customers own a tool belt. From 65-year-old grandmas who enjoy the challenge of a successful lawn mower carburetor replacement to first-time homeowners who’ve never repaired anything before, today’s DIY repair heroes are diverse in every way—age, gender, experience, background and where they call home.
Every day, homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops and landscaping and lawn care business owners tell us that we’ve saved them time and money and helped empower them.
Of our 125 employees, the majority have been with the company for five or more years. Among them is a team of accomplished appliance repair professionals and outdoor power equipment/landscaping experts.
Outside of working hours, RepairClinic Outreach, a group of energetic RepairClinic employees, supports national and local community organizations through volunteerism and fundraising. Some of the charities we’ve worked with in the past include the Make-a-Wish Foundation®, the American Cancer Society®, Meals on Wheels as well as metro-Detroit organizations including Hope Clinic, an organization that provides free medical and dental care, a food pantry, meals and other services to families in need.
In the late 1990s, RepairClinic.com’s president and co-founder Chris Hall had reached 10 years of running his successful home appliance repair business. He recognized that if the correct resources existed, many of his customers could repair their own appliances. He shared his idea with CEO and co-founder Larry Beach.
In March 1999, Chris, Larry and a passionate team with a strong belief in the brand laid a solid foundation that helped us grow from an unknown startup company to a trusted brand.
In August 2004, in order to accommodate our rapid growth, we built a new headquarters and moved our operation to the 60,000 sq. ft. building in Canton, Michigan. In 2007 we added another 12,000 square feet of office space and in 2010 we added 14,000 square feet of warehouse space bringing the total to 86,000 square feet. These expansions provided enough space to absorb our expansion in 2011 into outdoor power equipment parts. In August 2012, at the request of hundreds of Canadian do-it-yourselfers, we began shipping to every address in Canada.
Today, we run on the same exceptional “We make fixing things easy” customer care model started back in 1999.
Need help finding a part? Questions about an order?
We’re here 7 a.m. to midnight ET, 7 days. Call us at 1-800-269-2609 or click on the Live Chat button at the top of this website.
Journalist/blogger and other PR-related inquiries:
Jody Lamb, Public Relations Manager
734-495-3079 ext. 211
Check out story ideas, press releases and more at Media.RepairClinic.com.