RepairClinic.com® is the trusted online store with 1,000,000+ replacement parts and maintenance products for 160 appliance, outdoor power equipment and heating and cooling equipment brands.
From our 86,000-square-foot headquarters in Canton, Michigan, we ship throughout the U.S., U.S. territories, APO/FPO U.S. military addresses and Canada.
Since our launch in 1999, RepairClinic.com has helped 3,500,000+ people save more than $260 million in repair costs by fixing stuff on their own.
Expertly-produced troubleshooting and how-to repair help content has been part of the site since the beginning. Over the last 15 years, we’ve continually enhanced this content in effort to make fixing things easy for everyone - from repair pros to novices.
Our 2,000+ free how-to repair help videos have been viewed 33,000,000+ times.
Our model number-based troubleshooting and repair help system makes it easy to choose from a series of symptoms to discover the likely causes, the correct, recommended replacement part(s) and the how-to repair help to fix the problem for your particular model.
Customer Care representatives, based at our headquarters, are available to help customers from 7 am to midnight ET every day by phone or live chat. A bilingual team is available to help customers in the Spanish language.
Our motto is “We do what we say.” It reflects our culture, core values and business model and we’re dedicated to making this motto felt in every aspect of our customers’ experience.
RepairClinic believes in the power of education. Our how-it-works videos provide a thorough and easy-to-follow overview about the basic operation of appliances, outdoor power equipment and heating and cooling equipment. Our Maintenance Tips explain proper care recommendations to maximize efficiency and prevent problems.
The majority of RepairClinic’s staff members have been with the company for five years or longer.
Among them is a team of accomplished appliance, outdoor power equipment and heating and cooling repair specialists who regularly complete manufacturer training. They’re responsible for training staff and the creation of the accurate and concise troubleshooting and repair help content.
Read posts penned by these specialists on our blog, DIY.RepairClinic.com.
RepairClinic Outreach is a group of employees dedicated to making a positive impact, locally and nationally. Every year, RepairClinic Outreach supports several local and national non-profit organizations through volunteerism and fundraising.
Check out news about RepairClinic’s recent community outreach activities.
In the late 1990s, RepairClinic.com’s president and co-founder Chris Hall celebrated 10 years of running his successful home appliance repair business. He recognized that if the correct resources existed, many of his customers could repair their own appliances. He shared his idea with one of his clients, Larry Beach, RepairClinic’s CEO and co-founder.
In March 1999, Chris, Larry and a passionate team with a strong belief in the idea laid a solid foundation that helped us grow from an unknown startup company to a trusted, international brand.
In August 2004, in order to accommodate our rapid growth, we built a new headquarters and moved our operation to the 60,000 sq. ft. building in Canton, Michigan. In 2007, we added another 12,000 square feet of office space and in 2010 we added 14,000 square feet of warehouse space bringing the total to 86,000 square feet. These expansions provided enough space to absorb our expansion in 2011 into outdoor power equipment parts. In August 2012, at the request of Canadian do-it-yourselfers and businesses, we began shipping throughout Canada. In fall 2012, we expanded to include parts and repair help for heating and cooling equipment.
Now, as we celebrate our 15th year, we’re continually making improvements to fulfill our promise to make fixing appliances and equipment as easy as possible.
Every day, we hear from customers who are thrilled they’ve successfully repaired appliances and equipment and saved money. There’s no greater satisfaction than knowing we’re of great help to so many people.
For this, we’re extremely grateful.
Need help finding a part? Questions about an order?
We’re here 7 am to midnight ET, 7 days. Call us at 1-800-269-2609 or click on the Live Chat button.
Content suggestions, journalist/blogger and other PR-related inquiries:
Jody Lamb, Public Relations Manager
734-495-3079 ext. 211
Check out story ideas, press releases, infographics and more at DIY.RepairClinic.com.