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About Us

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Overview

We make fixing things easy.®



RepairClinic.com® is the trusted online store with 1,000,000+ replacement parts and maintenance products for 160 appliance, outdoor power equipment and heating and cooling equipment brands.

Your tips and parts have saved me money many times. Repairing stuff is not difficult when you have help from folks like you.
. . .
Paul K.

From our 86,000-square-foot headquarters in Canton, Michigan, we ship throughout the U.S., U.S. territories, APO/FPO U.S. military addresses and Canada.

RepairClinic Building
RepairClinic's headquarters
RepairClinic is much more than a place to buy parts. What you’re doing – helping people like this – it’s very empowering.
. . .
Jeff P.

Since our launch in 1999, RepairClinic.com has helped 3,000,000+ people save more than $250 million in repair costs by fixing stuff on their own.

Expertly-produced troubleshooting and how-to repair help content has been part of the site since the beginning. Over the last 15 years, we’ve continually enhanced this content in effort to make fixing things easy for everyone - from repair pros to novices.

Our 1,600+ free how-to repair help videos have been viewed 26,000,000+ times.

RepairClinic’s video-production studio
RepairClinic’s video-production studio

Our model number-based troubleshooting and repair help system makes it easy to choose from a series of symptoms to discover the likely causes, the correct, recommended replacement part(s) and the how-to repair help to fix the problem for your particular model.

Repair Help

You make me feel I can fix anything– with
your help.
. . .
Margaret B.
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Customer Service

Customer Care representatives, based at our headquarters, are available to help customers from 7 a.m. to midnight ET every day by phone or live chat. A bilingual team is available to help customers in the Spanish language.

Customer Service

I’m loyal to RepairClinic because their policies never let me down.
. . .
RepairClinic.com customer

Our motto is “We do what we say.” It reflects our culture, core values and business model and we’re dedicated to making this motto felt in every aspect of our customers’ experience.

  • 365 Days. Period.® Return Policy. Customers can return items for any reason within 365 days of placing the order and receive a refund for the cost of the item. This industry-leading policy includes electrically installed, electronic, special order and out-of- stock parts.
  • 95% of ordered parts are in stock.
  • Real-time inventory – If we say it’s in stock, it is.
  • In-stock parts are guaranteed to ship the same business day.
 RepairClinic.Com BBB Business Review
You really do make it easy. You do things right.
. . .
Jim F.

Maintenance and Repair Help

RepairClinic believes in the power of education. Our how-it-works videos provide a thorough and easy-to-follow overview about the basic operation of appliances, outdoor power equipment and heating and cooling equipment. Our Maintenance Tips explain proper care recommendations to maximize efficiency and prevent problems.

Maintenance Tips

You’ve saved me at least $3,200 over the last five years by helping me extend the life of my appliances. Many thanks.
. . .
John B.
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RepairClinic People

RepairClinic Employees
RepairClinic.com's staff–135+ people

The majority of RepairClinic’s staff members have been with the company for five years or longer.

Among them is a team of accomplished appliance, outdoor power equipment and heating and cooling repair specialists who regularly complete manufacturer training. They’re responsible for training staff and the creation of the accurate and concise troubleshooting and repair help content.

Read posts penned by these specialists on our blog, DIY.RepairClinic.com.

RepairClinic folks do so much good in our community, and it really shows what kind of company it is.
. . .
Stephanie S.

RepairClinic Outreach RepairClinic Outreach is a group of employees dedicated to making a positive impact, locally and nationally. Every year, RepairClinic Outreach supports several local and national non-profit organizations through volunteerism and fundraising.

Check out news about RepairClinic’s recent community outreach activities.

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History

In the late 1990s, RepairClinic.com’s president and co-founder Chris Hall celebrated 10 years of running his successful home appliance repair business. He recognized that if the correct resources existed, many of his customers could repair their own appliances. He shared his idea with one of his clients, Larry Beach, RepairClinic’s CEO and co-founder.

In March 1999, Chris, Larry and a passionate team with a strong belief in the idea laid a solid foundation that helped us grow from an unknown startup company to a trusted, international brand.

RepairClinic Warehouse in 1999
RepairClinic warehouse in 1999
RepairClinic's first photo studio
RepairClinic's first photo studio

In August 2004, in order to accommodate our rapid growth, we built a new headquarters and moved our operation to the 60,000 sq. ft. building in Canton, Michigan. In 2007, we added another 12,000 square feet of office space and in 2010 we added 14,000 square feet of warehouse space bringing the total to 86,000 square feet. These expansions provided enough space to absorb our expansion in 2011 into outdoor power equipment parts. In August 2012, at the request of Canadian do-it-yourselfers and businesses, we began shipping throughout Canada. In fall 2012, we expanded to include parts and repair help for heating and cooling equipment.

RepairClinic's warehouse in 2014
RepairClinic's warehouse in 2014

Now, as we celebrate our 15th year, we’re continually making improvements to fulfill our promise to make fixing appliances and equipment as easy as possible.

Every day, we hear from customers who are thrilled they’ve successfully repaired appliances and equipment and saved money. There’s no greater satisfaction than knowing we’re of great help to so many people.

For this, we’re extremely grateful.

Thank you.

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Contact Us

Need help finding a part? Questions about an order?

We’re here 7 a.m. to midnight ET, 7 days. Call us at 1-800-269-2609 or click on the Live Chat button.

Content suggestions, journalist/blogger and other PR-related inquiries:

Jody Lamb, Public Relations Manager
Jody Lamb Email
734-495-3079 ext. 211

Check out story ideas, press releases, infographics and more at DIY.RepairClinic.com.

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Need help?
  • Need help with your order?
  • Call us at 1-800-269-2609
  • OR
  • Live Chat
  • 7 a.m. to midnight ET, 7 days
Celebrating 15 Years