Canada Customer Service

US Customer Service


Order Information

CREDIT CARD CHARGES – We will charge your credit card only when your order ships. If your order requires more than one shipment, we will charge your card separately for each shipment. You will only pay one shipping charge regardless of how many shipments are required to complete your order.

DEBIT CARD CHARGES – When you place your order online, your bank may allocate the total order amount from your account and hold it in reserve for up to a week, or until your order ships. During this time you may not have access to those funds. If you need access to the money in the account that your debit card draws from, use a credit card instead.

PAYMENT OPTIONS – We accept Visa, MasterCard, American Express, Discover and MC DinersClub, PayPal, Checks & Money Orders. (See note about the use of debit cards).

See our Terms of Sale for additional information related to your order.


Shipping Policy

Stock Status: We stock more than 95% of the parts and accessories ordered on a typical day. If the part you need is not in stock we will display an estimated ship date. We gather information from suppliers, manufacturers, and shipping companies, and then factor in any additional processing time in order to provide a good estimate. We will keep you informed by email if the stock status or estimated ship date changes significantly.

When We Ship Your In-Stock Items: Orders placed by 3:00 p.m. ET Monday through Friday will ship out the same day. Orders placed after 3:00 p.m. ET on Friday or anytime on Saturday or Sunday will ship out on Monday. (Note: orders will not ship on holidays designated by FedEx for either the USA or Canada. You can call us, use live chat, or call FedEx at 1.800.463.3339 to verify)

How We Ship Your In-Stock Items:

  1. We will send a shipping confirmation email to you with a FedEx tracking number.
  2. Within one business day we will ship your order to a FedEx facility in Ontario.
  3. When your order arrives in Ontario, FedEx will scan it and you will begin to see tracking info on the FedEx website.
  4. FedEx will then ship the order to you Express, which will take one to two days.

Most orders will be delivered to your door in 2 to 3 business days from the time you place your order. Some remote areas will take longer. Out of stock items follow the same procedure once the items are available to ship.

INTERNATIONAL FEE: An additional processing fee will be charged for all shipments to Canada. Additional fees may also apply for shipping to remote areas. Any charges will be disclosed to you at the time of checkout.

When Stuff Happens (Force Majeure): Sometimes there is a weather delay, a vehicle breaks down, power goes out somewhere or there is some other unforeseen circumstance outside our reasonable control that prevents your package getting to you on time. These things are often referred to as “acts of God.” In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.


Return Policy

365 Days. Period.®: You may return any item for any reason within 365 days of placing your order. See the chart below for details on what must be included with your return.

Abuse of Return Policy: RepairClinic.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Special Handling of Certain Materials: If the Product you are returning contains any combustible or otherwise hazardous materials, please contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.

Return Procedure


  1. Put the original packing slip in the package or make your own, including:
    1. Name
    2. Address
    3. Telephone number
    4. Order number
    5. Model and serial number of equipment
    6. Country of origin for each item returned*
    7. Reason for return
  2. Pack your return securely in the original packaging or your own packaging.
  3. Use the return-address label printed on the packing slip or make your own and tape it to the package.
  4. 4. Once we have received and processed your return we will send an email to notify you. Returns from Canada must clear customs and may take a week or more to reach us.

* You must include the country of origin of EACH item with your return. You can get this from:

  1. The original packing slip sent with the order
  2. The order confirmation email.
  3. “My Account” on our website.
  4. Our customer service 1-800-269-2609
  5. Our website Live Chat service

Ship To:

RepairClinic.com Returns
c/o FedEx Trade Networks
7075 Ordan Drive
Mississauga, Ontario L5T1K6

REFUNDS: When we've received and processed the return, we will credit your payment card for the amount you paid for the item(s), plus any applicable taxes. Returns are normally processed within a few days, however your card issuer may not release the funds back to you for two weeks or more depending on their policies. Unfortunately, we will not refund the shipping or other surcharges you paid or any shipping charges you may incur in returning the item(s) to us.

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