Purchases: When you purchase a product we may collect your shipping and billing address, payment information, phone number and email address. If you choose to create an account on our Site, we will also collect a user name and password. We use this information to administer your account and process your order and any returns.
Promotional Emails: From time to time we may obtain your consent to send you our promotional emails containing information about RepairClinic.com products and services. You can unsubscribe from our email list at any time by clicking on the unsubscribe link in any of our email messages or by contacting us as set out below.
Contests: When you enter a contest, sweepstakes or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest, sweepstakes or promotion.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers, and to enhance our product and service offerings, promotions and events.
Contact Us: We also collect information when you contact us with a question, comment or complaint, including when you use our Live Chat program or submit a request for repair help from the RepairGuru. For example, we may collect your name, email address and any additional information we need to help us respond to your question or comment (such as your order number or any product information). We may retain this information to assist you in the future and to improve our customer service, product and service offerings.
We have implemented technical, physical and administrative safeguards designed to protect personal information against loss, theft or unauthorized or unlawful access, use, disclosure, alteration or destruction.
All passwords are stored on our server in encrypted form. If you lose your password, we will generate a new one and send it to you.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
We may also use third parties to serve our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, e-mail address or telephone number) about your visits to our Site and the websites which advertise and feature links to our Site, in order to measure the effectiveness of our advertisements.
We use data in the aggregate for our business purposes, but we do not use it in a manner that allows identification of an individual user.
Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, ship our products, send email on our behalf, host our Website and operate certain of its features.
Your personal information may be maintained and processed by our affiliates and other third party service providers in Canada, the US or other foreign jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes. For information about the manner in which our service providers treat your personal information, contact us as set out below.
Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of RepairClinic.com or as part of a corporate reorganization or stock sale or other change in corporate control.
Legal: RepairClinic.com, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise may be required or permitted by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims.
Depending on the jurisdiction in which you reside, you may have the right to access, update, and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information by contacting us as set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Please contact us with any questions and/or comments you may have.
Attn: Chris Hall
48600 Michigan Avenue
Canton, Michigan USA 48188-2240
1-800-269-2609 (for calls within the U.S. and Canada)
1-734-495-3079 (for calls from US Territories and APO/FPO bases)
Dated: May 2012