Message from your RepairGuru®
Welcome to the February 2008 edition of the RepairClinic.com newsletter. It’s the month of hearts, flowers and candies. As a telemetry nurse, Colleen H. uses equipment to monitor hearts every day. Although she lives in the “sticks,” she was able to bring her stove back to life without resorting to defibrillator paddles.
Colleen H.’s Stove Recovers Completely
Colleen H. from Parks, Arizona
"When Colleen H. and her husband Mike moved from Mesa, Arizona, (with a population over 432,000) to Parks, Arizona, (population under 2,000) nine years ago, they forgot to consider one potential downside: getting an appliance repairman to arrive in a timely manner.
“It’s great being away from it all,” says Colleen. “We get to live where the deer and the antelope play. However, repairmen, they don’t come around very often.”
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What was fixed:
Amana Stove
What
led her to RepairClinic.com: Search on the Internet.
How Colleen diagnosed the problem:
RepairClinic’s RepairGuru.
How her husband fixed the stove:
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Removed touchpad by removing screws and disconnecting wires |
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Installed new touchpad by reconnecting wires and putting screws back |
Parts Needed:
Touchpad ($147)
Tools
used:
Screwdriver |
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So when her stove stopped working, she immediately called the manufacturer to see about having a part mailed to her.
She figured her husband could fix whatever was wrong. The problem was that the manufacturer was happy to sell her a part, but they couldn’t guarantee it would fix the problem and would not take the part back once it was received.
“I found RepairClinic.com online,” says Colleen. “I was so unsure of myself, but RepairClinic.com asked me to describe what was wrong and then for the stove’s model and serial numbers. The RepairClinic customer service lady assured me that I needed a new touchpad. What was truly amazing, though, is she also promised me that if it was the wrong part, I could just send it back for a full refund.”
“When I told my husband this, he just didn’t believe me or RepairClinic.com,” says Colleen. Sure enough, it was the correct part—and it arrived within a week. “It took more time for my husband to level the stove than it did for him to install the new touchpad. I can’t tell you how pleased I am with RepairClinic.com. I now tell everyone at work that your service and support is the very best.”
To top it off, Colleen estimates that she and her husband saved about $300 by doing the repair themselves. “You don’t have to have a lot of technical experience to do this sort of repair yourself,” says Colleen. “RepairClinic.com will help."
Range/Stove/Oven Maintenance Tips
A Burner Doesn’t Work
The electric heating element may be burned out. Sometimes, when an element burns out, you can see that the coil burns in half or has blisters and bubbles. If your heating element is burned out, you must replace it because they are not repairable. In addition, when the heating element burns out it often causes the switch that controls the temperature to fail also. If the new burner doesn’t turn on after being replaced, replace the temperature switch (also called an infinite switch).
How to Clean Your Smooth Cook-top
Clean spills as soon as possible. The glass cook-top surface should be completely cool before cleaning and should be scraped free of burned on crust by using a scraping blade. Once any burned-on food is removed, use a liquid non-abrasive or ceramic cook top cleaner to finish the cleaning. Shake the cleaner well before use, apply a moderate amount to the surface of the cook top, and rub with a sponge or soft rag. Never use any abrasive cleaners that would scratch your glass or ceramic cook top and avoid using scrubbing pads that aren’t specifically designed for cleaning glass cook-tops.
Control Panel Cleaning Tip
Never spray cleaner directly onto control panel. Most range/oven control panels are glass and/or painted metal. Glass cleaner, liquid degreasers and non-abrasive cleaners are usually safe to use on control panels when applied with a soft cloth. Always follow the directions that come with the cleaner.
Home Depot Appliance Discount
Is your appliance beyond repair?
Visit your local Home Depot (2/14 through 2/20) or go online to get 10% off All Appliances $299 or more. Home Depot is also offering 12 Months No Payments No Interest when a purchase of $299 or more is made on The Home Depot Consumer Credit Card.
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