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NEWSROOM - Full Article

Michigan-based Business, RepairClinic.com, Thrives Amidst Economic Crisis and Receives Better Business Bureau Seal

CANTON, MI - December 22, 2008 - RepairClinic.com® continues to grow, even in the midst of a struggling Michigan economy, and was recently accredited by the Better Business Bureau (BBB). This is a significant achievement for the online retailer of major appliance parts, as the company gears up to celebrate its tenth anniversary in 2009. 

Companies who receive the BBB seal are able to utilize the BBB trustmark seal which provides consumers assurance and confidence in businesses. Based upon the public’s trust of the Better Business Bureau, many consumers ultimately choose to shop only on websites that display the BBB seal.  RepairClinic is proud to have received this accreditation, symbolizing trust and integrity, invaluable characteristics of a successful business.

Businesses must apply and are pre-screened to be eligible for this accreditation.  There are strict criteria which must be met, areas where businesses must “pass the test” -- known as the “BBB Standards for Trust”— a portion of which are listed below.  As you can see, the standards are very high, and RepairClinic.com is pleased to have fulfilled them.  Customers may view the BBB Reliability Report for Repairclinic.com at www.bbb.org.

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

About the Better Business Bureau
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accredited business status contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business Reliability Reports and charity Wise Giving Reports, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is a difference in viewpoints. The first BBB was founded in 1912. Today, 128 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 3 million local and national businesses and charities.

About RepairClinic.com

Founded in Canton, Michigan, in 1999, RepairClinic.com® is the most comprehensive online resource for do-it-yourself home appliance repair help, including online appliance parts sales and detailed appliance repair information. The site features more than 80 appliance brands—including Kenmore, Whirlpool, Maytag, GE, Frigidaire, and LG—across 16 appliance types (e.g., washers, dryers, refrigerators, stoves, ovens, and dishwashers). Do-it-yourselfers use the helpful database, PartDetective®, to find the part they need or the leading-edge service, RepairGuru®, for free, customized repair help. Appliance parts are stocked in a 72,000 sq. ft. facility and shipped the same business day. Visit www.RepairClinic.com for more information.