CANTON, MI - September 16, 2009 - RepairClinic.com, having just celebrated 10 years (2009) in the appliance parts business, also recently achieved their best sales month ever—August 2009. What prompted the “surge” in sales?
Helping Consumers in Sagging Economy
Chris Hall, President, RepairClinic.com, credits the sagging economy, ironically, for the overall growth of the company. According to Hall, “We believe that when consumers are strapped for cash, they fix existing appliances instead of buying new. Avoiding the cost of an appliance repairman can mean savings of as much as several hundred dollars. RepairClinic.com started ten years ago with the goal of helping consumers fix their own appliances, even providing free online repair help to make it easier for them. Recently, we’ve seen a surge in the number of website visitors looking for free repair help: we helped over 75,000 consumers in the month of August alone. “
The company also offers access to highly-trained technicians known as RepairGurus who answer thousands of repair questions every month from consumers looking for assistance with more complex repair problems. In the current economy, many of these questions are coming from less experienced do-it- yourselfers who need some extra guidance. In addition to the free repair help, RepairClinic also has the appliance parts in stock in their Canton, Michigan warehouse, and they can be shipped anywhere in the United States.
New Live Chat Feature
Joey Gagnon, Vice President of Customer Services at RepairClinic, feels that the recently-introduced live chat feature has been a great success, “ The live chat element offers customers the convenience of ‘talking’ to our representatives without having to pick up the phone.” Customers’ questions are answered instantly, right on their computer screen. Gagnon adds that some customers like to ‘chat’ while they’re at work or taking care of kids at home, and this feature offers them that flexibility.
Founded in Canton, Michigan, in 1999, RepairClinic.com® is the most comprehensive online resource for do-it-yourself home appliance repair help, including online appliance parts sales and detailed appliance repair information. The site features more than 80 appliance brands—including Kenmore, Whirlpool, Maytag, GE, Frigidaire, and LG—across 16 appliance types (e.g., washers, dryers, refrigerators, stoves, ovens, and dishwashers). Do-it-yourselfers use the helpful database, PartDetective®, to find the part they need or the leading-edge service, RepairGuru®, for free, customized repair help. Appliance parts are stocked in a 72,000 sq. ft. facility and shipped the same business day. Visit www.RepairClinic.com for more information.