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Refrigerator Ice Dispenser Not Working

The 10 most common part(s) or condition(s) which contribute to the symptom Refrigerator ice dispenser not working are listed below. Check or test each item and watch any available videos. If you are still unable to solve the problem you may need to do additional research and troubleshooting. Remember, with our 365 Days. Period.® return policy you can return any part for any reason. So, go ahead and buy it to try it. No other parts retailer offers this unconditional return policy.


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For the symptom you selected, these are the most common parts or causes, ordered by the likelihood of fixing the symptom.

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Dispenser Control Board

If the refrigerator ice dispenser is not working the dispenser control board might be defective. The control board governs most of the functions of the dispenser system. If only one item of the dispenser system is not working, troubleshoot further to see if the problem is with one of the components in the system. The board is more likely to be the cause of the problem when the entire dispensing system fails.

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Dispenser Switch

If the refrigerator ice dispenser is not working, one of the dispenser switches might be defective. The dispenser switch is activated by the dispenser actuator. The switch can be checked for continuity with an Ohm meter. If it doesn’t have continuity it should be replaced.

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Dispenser Actuator

If the refrigerator ice dispenser is not working the dispenser actuator might be broken. The actuator interacts with the switch or switches which power the auger motor and other ice dispensing components. If the dispenser actuator is broken it might not activate the switches properly or at all.

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Auger Motor

If the ice maker won't dispense ice when the switch is pressed, the auger motor might be burned out. The auger motor spins the auger blade in the ice compartment and forces it toward the dispenser chute. If the motor is burned out or just hums and wont turn the ice won't move forward and fall through the chute. The auger motor can be tested for continuity. Pull out the ice bucket and make sure the bucket auger turns free before replacing a suspected bad auger motor.

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Dispenser Auger

If the refrigerator ice dispenser is not working the dispenser auger might be stuck or broken. The auger is a spiral-shaped piece of metal or plastic that sits inside the ice bin. When ice is called for the auger motor rotates the auger and then the auger moves the ice cubes toward the dispenser door. If the auger is jammed or broken the auger motor can still be heard but the auger itself will not move the ice toward the dispenser door.

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Dispenser Solenoid

If the refrigerator ice dispenser is not working but the auger motor makes a sound as though it's running and the auger is turning, the dispenser door solenoid might be defective and not allow the dispenser door to open. The dispenser door on this model has a small solenoid which opens and closes the door to keep the cold air in the freezer. The solenoid can be checked for continuity and replaced separately as needed.

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Dispenser Auger Drum

If the refrigerator ice dispenser is not working the dispenser auger drum might be stuck or broken. The auger is a spiral-shaped piece of metal or plastic that sits inside the ice bin. The auger drum is attached to one end of the auger. When ice is called for the auger motor rotates the auger drum and then the auger moves the ice cubes toward the dispenser door. If the auger is jammed or broken the auger motor can still be heard but the auger itself will not move the ice towards the dispenser door.

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Ice Bucket Auger

If the refrigerator ice dispenser is not working the ice bucket auger might be broken. The auger motor rotates the auger when the dispenser lever is pressed. As the auger rotates it pushes the ice toward the dispenser door and down the chute. Check the auger to be sure it isn't broken or disconnected from the auger motor.

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Dispenser Door Motor

If the refrigerator ice dispenser is not working but the auger motor sounds like it's running and the auger appears to be turning, the dispenser door motor might be defective and not allow the dispenser door to open. The dispenser door on this model has a small motor which opens and closes the door to keep the cold air in the freezer.

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Ice Crusher Blade

If the refrigerator ice dispenser is not working the ice crusher blades might be jammed or broken. Use warm water to melt any ice that may be jamming the blades. Replace them if they are bent or broken.

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