RepairClinic.com® makes fixing things easy for millions of people. We’re North America’s trusted online store for replacement parts and free DIY repair help for major household appliances, outdoor power equipment, heating & cooling equipment, water heaters and vacuum cleaners.
Since our founding in 1999, more than 3,000,000 people have made RepairClinic purchases and saved $225 milliion in repair costs. One million parts for 160 brands are stocked at our 86,000-square-foot headquarters in Canton, Michigan.
Our free DIY repair help includes a simple-to-navigate, model-specific troubleshooting system that enables you to choose from a series of common symptoms to discover the likely causes and the correct, recommended replacement part for your model. It includes 1,100+ free how-to videos that empower people to successfully complete the repairs on their own. These free videos are viewed more than 25,000 times daily.
Do-it-yourselfers appreciate our no-hassle 365 Days. Period.® return policy. Customers can return any part or product for any reason within 365 days of placing the order to receive an exchange or refund. This industry-leading policy covers every part including electrically installed, electronic, special order and out-of- stock parts. Also, in-stock parts are guaranteed to ship the same business day.
Customer Care representatives, based at our headquarters, are available to help customers from 7 a.m. to midnight ET every day by phone or live chat. A bilingual team is available to help customers who speak Spanish. Customer service-related information is available on our Customer Service page.
“We do what we say” is our motto which reflects our culture, core values and business model. Our policies reflect our customer care philosophy and our authenticity. Our truly no-hassle 365-day return policy, real-time inventory (if we say it’s in stock, it is), same-day shipping guarantee and helpful customer care staff are among several qualities that customers cite as reasons they trust, respect and choose us.
Because we do what we say we’ve earned an A+ rating from the Better Business Bureau as well as thousands of five-star ratings from customers on consumer websites.
RepairClinic has long been recognized by media as a go-to source for topics related to appliances and outdoor power equipment. Consumer Reports, Popular Mechanics, HGTV magazine, This Old House, Woman’s Day and The Family Handyman are among the publications that often feature our tips.
Visit our blog, DIY.RepairClinc.com, for money-saving home and yard care tips as well as appliance, outdoor power equipment and heating & cooling equipment safety, care and repair tips.
Not all of RepairClinic’s 3,000,000 customers own a tool belt. From 65-year-old grandmas who enjoy the challenge of a successful lawn mower carburetor replacement to first-time homeowners who’ve never repaired anything before, today’s DIY repair heroes are diverse in every way—age, gender, experience, background and where they call home.
Every day, homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops, property and facility managers and landscaping and lawn care business owners tell us that we’ve saved them time and money.
The majority of our 135 employees have been with the company for five years or longer. Among them is a team of accomplished appliance, outdoor power equipment and heating & cooling repair repair specialists.
RepairClinic Outreach is a group of employees dedicated to making a positive impact, locally and nationally. Every year, RepairClinic Outreach supports several non-profit organizations through volunteerism and fundraising. Follow our stories and photos about RepairClinic Outreach activities on our blog: DIY.RepairClinic.com.
In the late 1990s, RepairClinic.com’s president and co-founder Chris Hall had reached 10 years of running his successful home appliance repair business. He recognized that if the correct resources existed, many of his customers could repair their own appliances. He shared his idea with CEO and co-founder Larry Beach.
In March 1999, Chris, Larry and a passionate team with a strong belief in the brand laid a solid foundation that helped us grow from an unknown startup company to a trusted brand.
In August 2004, in order to accommodate our rapid growth, we built a new headquarters and moved our operation to the 60,000 sq. ft. building in Canton, Michigan. In 2007 we added another 12,000 square feet of office space and in 2010 we added 14,000 square feet of warehouse space bringing the total to 86,000 square feet. These expansions provided enough space to absorb our expansion in 2011 into outdoor power equipment parts. In August 2012, at the request of hundreds of Canadian do-it-yourselfers, we began shipping throughout Canada. In fall 2012, we expanded to include parts and repair help information for consumers to complete DIY heating & cooling equipment repairs.
Today, we run on the same exceptional “We make fixing things easy” customer care model started back in 1999.
Need help finding a part? Questions about an order?
We’re here 7 a.m. to midnight ET, 7 days. Call us at 1-800-269-2609 or click on the Live Chat button at the top of this website.
Journalist/blogger and other PR-related inquiries:
Jody Lamb, Public Relations Manager
734-495-3079 ext. 211
Check out story ideas, press releases, infographics and more at DIY.RepairClinic.com.