Why I DIY: Captain Pat’s story

We appreciate all stories from our beloved money-saving, DIY appliance and equipment-repairing customers but the stories that come from the unexpected places are an extra treat.

Recently, we received a note from Captain Pat who leads a boat that resides in the waters surrounding a remote, paradise-like island in the Bahamas.

The boat’s on-board refrigerator malfunctioned just days before boat guests were set to arrive on the island.

“The refrigerator was freezing everything,” Captain Pat explained. “This was a major problem because food is scarce on the island. We depend on that refrigerator a lot.”

Since repair facilities and technicians do not exist on the island, Captain Pat took a chance on an Internet search and was pleased to discover RepairClinic.com’s free online troubleshooting and repair help system.

“I watched your video and ordered the part suggested as the defective component causing the freezing problem,” he said. “I shipped the part with expedited delivery to a guest who packed the part with their luggage. The guests and the part arrived safely by plane the following day.”

Within a few minutes, Captain Pat had the refrigerator working well again.

“RepairClinic turned around a troubling situation and made it look easy,” he said. “Thank you!”

Thank YOU, Captain Pat.

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