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Dishwasher Dispenser Not Dispensing Soap

The part(s) or condition(s) listed below for the symptom Dishwasher dispenser not dispensing soap are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Dishwasher dispenser not dispensing soap

For the most accurate results, enter your model number.


Cause 1Dispenser Lever

If the dishwasher dispenser lever is broken, it can cause the dispenser not to open or close properly. Inspect the dispenser lever for damage. If the lever is broken, replace it.

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Cause 2Detergent Dispenser Cover

Inspect the dispenser cover for damage. If the dispenser cover is broken, replace it.

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Cause 3Detergent Container

Inspect the dishwasher detergent container for damage. If the detergent container is broken or damaged, replace it.

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Cause 4Dispenser Lid

Inspect the lid for damage. If the dispenser lid is broken or damaged, replace it.

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Cause 5Detergent Dispenser

If a dispenser part is broken and you don’t want to disassemble the detergent dispenser to replace the part, you can replace the entire dispenser.

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Cause 6Dispenser Door Spring

If the dispenser door spring is defective, the dispenser might not open during the wash cycle. Inspect the dispenser door spring for damage. If it is bent, broken, or damaged in any way, replace it.

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Cause 7Dispenser Latch

If the dispenser latch is defective, the dispenser won’t open or close properly. Inspect the dispenser door latch for damage. If the latch is damaged, replace it.

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Cause 8Dispenser Door Pin

If the dispenser door pin is defective, the dispenser won’t open or close properly. Inspect the dispenser door pin for damage. If the pin is damaged, replace it.

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Cause 9Dispenser Actuator

If the dispenser actuator is defective, the dispenser won’t open or close properly. Inspect the dispenser actuator for damage. If the dispenser actuator is damaged, replace it.

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Cause 10Dispenser

If you don’t want to disassemble the dispenser to replace a part, you can replace the entire dispenser. Additionally, if the dispenser isn’t working and the entire dispenser is worn out, replace the dispenser.

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Cause 11Bi-Metal

The bi-metal actuator is a metal loop which acts as a latch for the dispenser door. As electricity is applied to the bi-metal, it deforms and bends away from the latch, releasing it. If the bi-metal is burned out, it won’t release the dispenser door. To determine if the bi-metal has burned out, use a multimeter to test it for continuity. If the bi-metal does not have continuity, replace it. In addition, make sure that the dishwasher is getting enough water. If the water level is too low, the wash motor may not draw enough current through the bimetal, causing the bimetal not to bend enough to work properly.

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Cause 12Dispenser Slide

If the dispenser slide is damaged, the dispenser won’t open or close properly. If the slide is broken or damaged, replace it.

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Cause 13Dispenser Repair Kit

If you are not sure which part is defective and you don’t want to replace the entire dispenser, you can try replacing the dispenser repair kit.

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Cause 14Main Control Board

The main control board provides power to nearly every component of the dishwasher. If there is a problem with the main control board, it might not send voltage to the detergent dispenser, preventing the dispenser from opening. However, this is not likely the case. Control boards are often misdiagnosed—make sure you check more commonly defective parts before replacing the main control board.

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