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Identify Problem
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JC Penney Freezer buttons not working
01 - JC Penney Freezer Control Board
The control board sends power to the freezer components. If the control board has power to it but the display is dead or the buttons are not responding, the control is likey bad and will need to be replaced.
Required Part
Freezer Control Board
Enter model number to search for the required part specific to your product
Most Common Solution
02 - JC Penney Freezer Control Module
If the control module has power to it but the display is dead, or the buttons are not responding, the control module is likely bad and will need to be replaced.
Required Part
Freezer Control Module
Enter model number to search for the required part specific to your product
Most Common Solution
03 - JC Penney Freezer Temperature Control Board
When the temperature control board buttons are not responding but the freezer has power to it, the temperature control board is likely bad and will need to be replaced.
Required Part
Freezer Temperature Control Board
Enter model number to search for the required part specific to your product
Most Common Solution
04 - JC Penney Freezer User Control and Display Board
If the control display is lit but the buttons will not work or the display is dead, yet you've determined power is reaching the freezer, the user control and display board is likely bad and will need to be replaced.
Required Part
Freezer User Control and Display Board
Enter model number to search for the required part specific to your product
Most Common Solution
05 - JC Penney Freezer Power Cord
Ensure plug is tightly pushed into outlet.
Required Part
Freezer Power Cord
Enter model number to search for the required part specific to your product
Most Common Solution
06 - Incoming Power Problem
Confirm the freezer is plugged in and there is power at the wall outlet. You can plug another small appliance into the outlet to confirm there is power. If there is no power, check the home circuit breakers or fuses. If the freezer is plugged into a circuit that has a ground fault interrupt, try resetting the outlet. Most manufacturers do not recommend using a ground fault outlet on a freezer.
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