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Whirlpool Microwave Turntable Not Turning

MH1150XMS3

The part(s) or condition(s) listed below for the symptom Microwave turntable not turning are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Microwave turntable not turning

Cause 1Turntable Motor

Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.

Parts
Turntable Motor for your WhirlpoolMicrowave
Turntable Motor - Part # 903855 Mfg Part # 8183954

Motor, turntable drive

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Cause 2Glass Tray Drive Coupling

If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.

Parts
Glass Tray Drive Coupling for your WhirlpoolMicrowave
Glass Tray Drive Coupling - Part # 2311852 Mfg Part # W10435116

Glass tray support

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Cause 3Glass Tray Support

If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.

Parts
Glass Tray Support for your WhirlpoolMicrowave
Glass Tray Support - Part # 3527799 Mfg Part # WPW10654906
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Cause 4Touchpad and Control Panel

The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.

Parts
Touchpad and Control Panel for your WhirlpoolMicrowave
Touchpad and Control Panel - Part # 961201 Mfg Part # 8185286

Control panel with touchpad, white

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Cause 5Touchpad and Control Panel

The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.

Parts
Touchpad and Control Panel for your WhirlpoolMicrowave
Touchpad and Control Panel - Part # 961202 Mfg Part # 8185287

Touchpad and control panel, black

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Cause 6Touchpad and Control Panel

The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.

Parts
Touchpad and Control Panel for your WhirlpoolMicrowave
Touchpad and Control Panel - Part # 1027640 Mfg Part # 8205031

Touchpad and control panel assembly, stainless and black

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Cause 7Main Control Board

The main control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.

Parts
Main Control Board for your WhirlpoolMicrowave