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Kenmore Refrigerator Water Dispenser Not Working

363.58572890

The part(s) or condition(s) listed below for the symptom Refrigerator water dispenser not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Refrigerator water dispenser not working

Cause 1Water Tube in Door is Frozen

To determine if the water supply tube is frozen, disconnect the tube at the bottom of the door and blow air through it. If air does not pass through, this indicates that the water supply tube is frozen. If the water supply tube is frozen, thaw it out. In addition, ensure that the freezer is kept at the proper temperature. The freezer temperature should be kept from 0-10 degrees Fahrenheit. If the freezer is too cold, the water line may freeze.

Cause 2Water Inlet Valve

The water inlet valve opens to supply water to the dispenser. If the water inlet valve is defective, or if the water pressure is too low, the water valve will not open. The valve requires at least 20psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to test the water inlet valve for continuity. If the water inlet valve does not have continuity, replace it.

Part Testing
Parts
Water Inlet Valve for your KenmoreRefrigerator
Water Inlet Valve - Part # 1032629 Mfg Part # WR57X10051

Dual water inlet valve kit. New, quick connections. Cut retaining nuts off of existing plastic water lines and gently push them into new valve. To remove, depress ring that the tube slides into.

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Cause 3Low Water Pressure from House Supply

The home may have insufficient water pressure. The water inlet valve supplies water to the water dispenser. The water inlet valve requires a minimum of 20 psi to function properly. Check the water flow and test the pressure to determine if it is at least 20 psi.

Cause 4Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

Parts
Dispenser Control Board for your KenmoreRefrigerator
Dispenser Control Board - Part # 2004 Mfg Part # WR55X129

Refrigerator control board for ice and water in the door.

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Cause 5Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.

Part Testing
Parts
Dispenser Switch for your KenmoreRefrigerator
Dispenser Switch - Part # 300149 Mfg Part # WR23X366
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Cause 6Door Switch

The door switch turns off the ice and water dispenser when the refrigerator door is open. If the door switch fails, the dispenser will not turn on. To determine if the door switch is defective, use a multimeter to test it for continuity. If the door switch does not have continuity when activated, replace it.

Part Testing
Parts
Door Switch for your KenmoreRefrigerator
Door Switch - Part # 300210 Mfg Part # WR23X427
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Cause 7Door Switch

The door switch turns off the ice and water dispenser when the refrigerator door is open. If the door switch fails, the dispenser will not turn on. To determine if the door switch is defective, use a multimeter to test it for continuity. If the door switch does not have continuity when activated, replace it.

Part Testing
Parts
Door Switch for your KenmoreRefrigerator
Door Switch - Part # 3032790 Mfg Part # WR23X10725

Refrigerator light switch. This switch activates the refrigerator light when the door is open. It also prevents the dispenser from working if the door is open.

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