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Whirlpool Refrigerator Ice Dispenser Not Working

GS6NVEXSL01

The part(s) or condition(s) listed below for the symptom Refrigerator ice dispenser not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Refrigerator ice dispenser not working

Cause 1Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

Parts
Dispenser Control Board for your WhirlpoolRefrigerator
Dispenser Control Board - Part # 1174807 Mfg Part # WP2303843

Dispenser control board

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Cause 2Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

Parts
Dispenser Control Board for your WhirlpoolRefrigerator
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Cause 3Auger Motor

The auger motor spins the auger blade and pushes the ice through the dispenser chute. If the auger motor is burned out or defective, the ice won’t move forward and fall through the chute. To determine if the auger motor is defective, pull out the ice bucket and turn the bucket auger by hand. If the auger turns freely, use a multimeter to test the auger motor for continuity. If the auger motor does not have continuity, or if the motor is getting power but won’t run, replace the auger motor.

Parts
Auger Motor for your WhirlpoolRefrigerator
Auger Motor - Part # 1016305 Mfg Part # WP2252130

Refrigerator ice bucket auger drive motor. If you need an auger motor with mouting tabs on the top then you will need to order item 1174278. If the ice is not being dispensed then this motor could be defective.

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Cause 4Ice Bucket Auger

When the dispenser lever is pressed, the auger motor rotates the auger. As the auger rotates, it pushes the ice toward the dispenser door and down the chute. If the auger is defective, it won’t be able to push the ice out of the dispenser. Check the auger to determine if it is broken or if it is disconnected from the auger motor. If the auger is broken, replace it.

Parts
Ice Bucket Auger for your WhirlpoolRefrigerator
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Cause 5Dispenser Door Motor

The dispenser door motor opens and closes the dispenser door to prevent cold air from escaping the freezer. If the dispenser door motor is defective, the dispenser door won’t open. As a result, the dispenser will not dispense ice. To determine if the motor is defective, first determine if the motor is getting power. If the motor is getting power, but it won’t run, replace it. You can use a multimeter to test the motor for continuity. If the dispenser door motor does not have continuity, replace it.

Parts
Dispenser Door Motor for your WhirlpoolRefrigerator
Dispenser Door Motor - Part # 1489085 Mfg Part # WPW10184813
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Cause 6Ice Crusher Blade

If the ice crusher blades are jammed by ice, use warm water to melt the ice. If the ice crusher blades are bent or broken, replace them.

Parts
Ice Crusher Blade for your WhirlpoolRefrigerator
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Cause 7Ice Crusher Blade

If the ice crusher blades are jammed by ice, use warm water to melt the ice. If the ice crusher blades are bent or broken, replace them.

Parts
Ice Crusher Blade for your WhirlpoolRefrigerator
Ice Crusher Blade - Part # 1874462 Mfg Part # W10278731

Ice crushing blade

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Cause 8Ice Crusher Blade

If the ice crusher blades are jammed by ice, use warm water to melt the ice. If the ice crusher blades are bent or broken, replace them.

Parts
Ice Crusher Blade for your WhirlpoolRefrigerator
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Cause 9Ice Crusher Blade

If the ice crusher blades are jammed by ice, use warm water to melt the ice. If the ice crusher blades are bent or broken, replace them.

Parts
Ice Crusher Blade for your WhirlpoolRefrigerator
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