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Kenmore Refrigerator Ice Dispenser Not Working

363.58572890

The part(s) or condition(s) listed below for the symptom Refrigerator ice dispenser not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Refrigerator ice dispenser not working

Cause 1Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

Parts
Dispenser Control Board for your KenmoreRefrigerator
Dispenser Control Board - Part # 2004 Mfg Part # WR55X129

Refrigerator control board for ice and water in the door.

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Cause 2Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.

Part Testing
Parts
Dispenser Switch for your KenmoreRefrigerator
Dispenser Switch - Part # 300149 Mfg Part # WR23X366
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Cause 3Dispenser Actuator

The dispenser actuator interacts with the dispenser switches, which power the auger motor and other dispenser components. If the dispenser actuator is broken, it may not activate the switches properly or at all. Inspect the dispenser actuator—if it is broken, replace it.

Parts
Dispenser Actuator for your KenmoreRefrigerator
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Cause 4Dispenser Actuator

The dispenser actuator interacts with the dispenser switches, which power the auger motor and other dispenser components. If the dispenser actuator is broken, it may not activate the switches properly or at all. Inspect the dispenser actuator—if it is broken, replace it.

Parts
Dispenser Actuator for your KenmoreRefrigerator
Dispenser Actuator - Part # 294737 Mfg Part # WR17X3493
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Cause 5Dispenser Actuator

The dispenser actuator interacts with the dispenser switches, which power the auger motor and other dispenser components. If the dispenser actuator is broken, it may not activate the switches properly or at all. Inspect the dispenser actuator—if it is broken, replace it.

Parts
Dispenser Actuator for your KenmoreRefrigerator
Dispenser Actuator - Part # 298930 Mfg Part # WR2X8702

Dispenser actuator pad. *Only available in black per manufacturer.

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Cause 6Auger Motor

The auger motor spins the auger blade and pushes the ice through the dispenser chute. If the auger motor is burned out or defective, the ice won’t move forward and fall through the chute. To determine if the auger motor is defective, pull out the ice bucket and turn the bucket auger by hand. If the auger turns freely, use a multimeter to test the auger motor for continuity. If the auger motor does not have continuity, or if the motor is getting power but won’t run, replace the auger motor.

Parts
Auger Motor for your KenmoreRefrigerator
Auger Motor - Part # 1388890 Mfg Part # WR60X10262

Auger drive motor, ice dispenser

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Cause 7Dispenser Solenoid

The dispenser solenoid opens a door flap to release the ice and then closes the door flap once the dispenser finishes dispensing ice. If the dispenser solenoid is defective, the dispenser door won’t open. To determine if the dispenser door solenoid is defective, use a multimeter to test it for continuity. In addition, check the dispenser actuator pin to ensure that it moves freely. If the dispenser door solenoid does not have continuity, or if the actuator pin does not move freely, replace the dispenser solenoid.

Parts
Dispenser Solenoid for your KenmoreRefrigerator
Dispenser Solenoid - Part # 305701 Mfg Part # WR62X107

Dispenser door solenoid kit

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Cause 8Ice Bucket Auger

When the dispenser lever is pressed, the auger motor rotates the auger. As the auger rotates, it pushes the ice toward the dispenser door and down the chute. If the auger is defective, it won’t be able to push the ice out of the dispenser. Check the auger to determine if it is broken or if it is disconnected from the auger motor. If the auger is broken, replace it.

Parts
Ice Bucket Auger for your KenmoreRefrigerator
Ice Bucket Auger - Part # 295436 Mfg Part # WR17X4341

Auger, ice dispensing bucket

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