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Return Policy

365 Days. Period.® You may return any part or product for any reason within 365 days of placing your order.

Abuse of Return Policy: RepairClinic.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Special Handling of Certain Materials: If the Product you are returning contains any combustible or otherwise hazardous materials, please contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.

Return Procedure

United States

(and APO/FPO, US Territories)

  1. Place the original packing slip in the package or make your own, including:
    1. Name
    2. Address
    3. Telephone number
    4. Order number
    5. Model and serial number of equipment
    6. Reason for return
  2. Pack your return securely in the original packaging or your own packaging.
  3. Use the return-address label printed on the packing slip or make your own and tape it to the package.
  4. We will email you when we have received and processed your return.

If you cannot find the order number, call our customer service at 1-800-269-2609 or use our website Live Chat service.

Ship To:

RepairClinic.com
Attn: Returns
48600 Michigan Ave
Canton MI 48188

Canada

 

  1. Place the original packing slip in the package or make your own, including:
    1. Name
    2. Address
    3. Telephone number
    4. Order number
    5. Model and serial number of equipment
    6. Country of origin for each item returned *
    7. Reason for return
  2. Pack your return securely in the original packaging or your own packaging.
  3. Complete the return-address label printed on the packing slip. Please be sure to mark the reason for your return. If you make your own return slip, please be sure to include all necessary information. Tape the return slip securely to the package.
  4. We will email you when we have received and processed your return. Note that returns from Canada must clear U.S. Customs and may take a week or longer to reach us.

* You must include the country of origin of EACH item with your return. You can get this information from:

  1. The original packing slip sent with the order
  2. The order confirmation email
  3. "My Account" on our website
  4. Our customer service 1-800-269-2609
  5. Our website Live Chat service

Ship To:

RepairClinic.com
Attn: Returns
c/o Purolator
1151 Martin Grove
Etobicoke, ON M9W 4W7

Refunds: When we've received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days; however, your bank may not release the funds back to you for two weeks or longer depending on their policies.

Return shipping costs: You are responsible for return shipping costs. Shipping costs are not covered by our return policy. We will not refund the shipping or other surcharges you paid or any shipping charges you may incur in returning the item(s) to us.