Choose Product
Identify Problem
03
Find Solutions

Freezer not freezing

Common solutions for: Freezer not freezing

01 - Condenser Coils are Dirty
If the condenser coils are located within the freezer walls, the coils do not require cleaning. However, if the condenser coils can be readily accessed from behind or under the unit, you should clean them every 6-12 months. If the condenser coils are dirty, they won’t be able to dissipate heat effectively, greatly reducing the cooling capacity of the freezer. If the condenser coils are dirty or have not been cleaned in a while, clean them.
02 - Evaporator Fan Motor
The evaporator fan motor draws air over the evaporator coils and circulates it throughout the freezer. If the evaporator fan motor is not working, the freezer will not cool. On most refrigerators, the fan motor will not run when the door is open. To check the evaporator fan motor, open the freezer door and then manually activate the freezer door switch. If the door switch is activated, but the evaporator fan motor won’t run, replace the evaporator fan motor.
Required Part
Freezer Evaporator Fan Motor
Enter model number to search for the required part specific to your product
Browse our parts categories to select from a variety of parts for your product
SHOP PARTS
Most Common Solution
03 - Start Relay
The start relay provides power to the compressor. If the start relay isn’t working properly, the compressor may run intermittently or may not run at all. If the compressor won’t run, the freezer will not cool. To determine if the start relay is defective, unplug the freezer and remove the start relay from the compressor. Use a multimeter to test the start relay for continuity between the start and run terminals. If the start relay does not have continuity, or if it smells burnt, replace it.
Required Part
Freezer Start Relay
Enter model number to search for the required part specific to your product
Browse our parts categories to select from a variety of parts for your product
SHOP PARTS
Most Common Solution
04 - The Evaporator Coils are Frosted Over
The most common cause for this condition is a problem with the defrost system. The defrost heater turns on several times throughout the day to melt away any frost that may have accumulated on the freezer evaporator coils. If the defrost heater won’t turn on, frost will continue to accumulate on the evaporator coils, and the coils will eventually frost over. To determine if the defrost heater is at fault, use a multimeter to test the defrost heater for continuity. If the defrost heater does not have continuity, replace it.
05 - Condenser Fan Motor
The condenser fan motor draws air though the condenser and over the condenser coils. If the condenser fan motor is not working properly, it won’t draw air through the condenser, causing the refrigerator not to cool. If the condenser fan motor is not running, check the fan blades for obstructions. Next, ensure that the blades spin freely. If the fan blades do not spin freely, the fan motor bearings are worn out, and the fan motor should be replaced. If no obstructions are present, and the fan bl...ades spin freely, use a multimeter to test the fan motor for continuity. If the condenser fan motor does not have continuity, replace it.
Required Part
Freezer Condenser Fan Motor
Enter model number to search for the required part specific to your product
Browse our parts categories to select from a variety of parts for your product
SHOP PARTS
Common Solution
06 - Main Control Board
Control boards are often misdiagnosed—before replacing the control board, first check more commonly defective parts. If you have determined that all of the other components are working properly, replace the main control board.
Required Part
Freezer Main Control Board
Enter model number to search for the required part specific to your product
Browse our parts categories to select from a variety of parts for your product
SHOP PARTS
Common Solution

The Right Parts for the Job

We carry more than 4 million parts from over 175 major brands, so chances are, we've got the part you need.
SHOP FOR PARTS